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AI-Powered Customer Service

James Poulter explores how AI, including ChatGPT, can revolutionise customer interactions. He offers practical strategies for integrating AI into marketing, social media, and customer service while preserving authentic brand connections. Attendees will learn how to develop AI strategies, enhance customer experiences, automate marketing, and measure success and ROI.

250 participants Max
45 minutes and 15 minutes Q+A
Virtual: From £4,500
In-Person: From £5,000
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Everything was fantastic. We loved having James and it was a real pleasure to listen to him.
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Testimonial 1
Forbes, Inc.
"Forbes, Inc."
The feedback has been excellent! James did a fantastic job and everyone seemed to really enjoy the session.
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Testimonial 2
Dell
James' talk was intuitional, intentional and intelligent. His delivery style was very much the zeitgeist of our times. It inspired a vast amount of ideas.
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Testimonial 3
Cardiff University

Why Book
James Poulter?

Unlock the future with James Poulter, AI and innovation expert. As Head of AI & Innovation at House 337 and former CEO of Vixen Labs, James provides unparalleled insights into digital transformation. Book now to transform your team's approach to technology.
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About the Expert
James Poulter
Head of AI and Innovation at House 337
Founder of Voice AI Company Vixen Labs
Former Head of Emerging Platforms & Social Media Innovation at LEGO
James Poulter is a leader in the realm of digital marketing and technology, currently serving as the Head of AI and Innovation at House 337. With a wealth of experience spanning over 15 years, James is a sought-after keynote speaker on topics such as innovation culture, the future of work, and emerging technologies, including artificial intelligence. His insights are invaluable for organisations aiming to navigate the complexities of technological change and digital transformation.

James's career is marked by significant achievements, including founding Vixen Labs, a leading voice technology company in Europe. Under his leadership, Vixen Labs grew from a small team to a thriving enterprise, eventually being acquired by House 337 in 2023.

Before his venture with Vixen Labs, James held the position of Head of Emerging Platforms & Social Media Innovation at The LEGO Group. During his tenure, he played a pivotal role in launching LEGO Life, a global social network for children, which has since amassed over two million active users. His work at LEGO also included the development of engaging social features and a successful partnership with GIPHY, which garnered over a billion GIF views in its first year.

James's influence extends beyond the corporate world. He advises organisations such as CV Global, The Church of England, and Bible.ai on AI strategy, demonstrating his commitment to leveraging technology for broader societal impact. His upcoming book, "Talking Gods - work, worship and wonder in a world of AI", set for release in October 2025, explores the intersection of technology, faith, and society, further highlighting his thought leadership in the field.

Through his diverse experiences and strategic insights, James Poulter continues to shape the future of work and technology, making him a compelling voice in the conversation on digital innovation.

From Insight to Action

Building on James Poulter’s talk, these short videos offer an easy-to-digest recap and hands-on ideas to inspire action.

Trusted by Industry Leaders

EY
Oracle
Capgemini
Astrazeneca
MoetHennessy
HSBC
BT
SocieteGenerale
Fujitsu
Estee Lauder
Qualtrics
Coca-Cola
Mercedes-Benz
Publicis Groupe
Santander
Kingfisher
Domestic & General
Mayer Brown
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