Jeff Toister had a challenging start in customer service, facing a failure during his first interaction. This experience ignited a passion for learning and improving service quality. Today, he is an author, consultant, and trainer dedicated to helping leaders create customer-focused teams.

As a bestselling author, Jeff has written four books on customer service, including The Service Culture Handbook, which provides a practical approach to fostering a customer-centric mindset among employees. His free newsletter, Customer Service Tip of the Week, is subscribed to by over 12,000 professionals globally, and Global Gurus has recognised it as one of the top training programmes in the field.

In his consulting role, Jeff assists organisations in developing customer-focused cultures. His services include crafting mission statements, enhancing employee engagement, and conducting customer service assessments. He offers one-on-one coaching to help leaders cultivate and maintain a strong customer service culture.

As a trainer, Jeff engages teams through dynamic keynote presentations that are interactive and practical. His video-based training courses on LinkedIn Learning have reached over 3 million viewers, with his Customer Service Foundations course being the most-watched customer service course on the platform.