Doug Lipp

Doug Lipp is a renowned international consultant, author, and former head of training at Disney University. With over 30 years of experience at Disney and in private practice, Doug inspires and challenges organizations worldwide to strengthen their corporate culture, improve business performance, and have fun in the process. His latest book, Disney U, explores how Disney University develops engaged, loyal, and customer-centric employees. Doug's presentations provide valuable insights on how Disney overcame strategic challenges to achieve success, and he shares practical ideas on leadership, teamwork, and innovation. He also discusses common organizational traps that hinder culture-building. Known for his engaging style, Doug customizes each presentation to demonstrate how a company's culture affects its business and provides a blueprint for creating a thriving and sustainable culture. His speech topics cover lessons from Disney U, the importance of organizational culture, exceptional customer service, learning from mistakes and embracing change, taking control in challenging situations, and the need for businesses to adapt to a diverse and changing market. Doug also excels as a moderator, using his experience and humor to engage with audiences and guest speakers, ensuring a fresh and memorable conference experience.