Our customer experience speakers include bestselling CX authors, consumer behaviour experts and the strategists who build customer loyalty at scale.
Deliver exceptional customer service and learn to go beyond delight in a competitive marketplace with PepTalk's expert customer experience speakers.
Steven Van Belleghem
Customer Experience
Customer Loyalty
Artificial Intelligence
Jeff Toister
Customer Experience
Customer Loyalty
Behavioural Science
Ken Hughes
Customer Experience
Effective Leadership
Leadership Development
Nienke Bloem
Customer Experience
Customer Loyalty
Hamish Taylor
Customer Experience
Customer Loyalty
Innovation
Giuseppe Stigliano
Marketing
Customer Experience
Future Trends
Seth Mattison
Effective Leadership
Creativity
Leadership Development
Simon Leadbetter
Marketing
Sustainability
Relationships
Rudolph van Veen
Food and Nutrition
Customer Experience
Creativity
Jana Werner
Change Management
Digital Transformation
Artificial Intelligence
Neil West
Business Strategy
Creativity
Customer Experience
Henry Engelhardt
Influence
Customer Experience
Customer Loyalty
Why book a customer experience speaker?
Customer experience (CX) directly influences customer loyalty, brand reputation, and profitability. Businesses that prioritise CX can differentiate themselves in competitive markets, fostering long-term customer relationships. As Bill Gates said, "Your most unhappy customers are your greatest source of learning."
PepTalk offers a diverse line-up of CX speakers specialising in areas such as designing seamless customer journeys, implementing feedback systems like Net Promoter Score, and building customer-centric cultures. Speaking topics include reimagining customer journeys, leveraging data and analytics, building brand loyalty, and innovations in CX technology.
CX speakers are suitable for a wide range of events, including keynote presentations, fireside chats, panel discussions, workshops, corporate away days, leadership retreats, and virtual conferences. Whether organising an intimate gathering or large-scale conference, a CX speaker can provide valuable expertise and inspiration.
Not sure who's the right fit?
Tell us about your event and audience and we'll recommend the most relevant options from the entire market.
the process - step by step
Tell us about your event and we'll do the rest. No back-and-forth, no guesswork — just the right speaker, matched to your brief, handled end to end.
01
Tell us your brief.
Share the event, the audience, the theme, and the budget. The more context you give us, the sharper the shortlist we'll come back with.
02
Get your proposal within 24 hours.
We respond fast. You'll get a hand-picked selection of speakers matched to your brief, with full profiles, fees, and our recommendation on who's the strongest fit.
03
Refine until it's right.
Not quite right? Tell us what's missing from the shortlist and we'll adjust. We work with you until you're confident you've found the right person.
04
Confirm. We handle everything else.
Contracts, fees, travel, briefing calls, on-the-day logistics. We manage the full process so your team doesn't have to.
05
Event countdown.
Relax. Your speaker or expert is confirmed, the prep is done, and your event is in good hands. Show up and enjoy it.
The world's leading speaker booking platform
15,000+ expert voices. The right one for you in 24 hours.
Tell us about your event and we'll send you a curated shortlist within a day. We combine PepTalk's smart matching engine technology with the expertise of our booking team to find the speaker who's right for your audience, your brief, and your budget.
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Satisfaction rate
Testimonials
They came with a brief.
We delivered the right speaker.
From global enterprises to fast-growing teams, event organisers come back to PepTalk because we get it right the first time.
PepTalk makes the whole process effortless. They don't just connect you with a speaker — they understand your goals, match you with the right voice, and make every detail seamless. It's the most professional and enjoyable booking experience I've had.
We work with PepTalk across our flagship conferences, executive roundtables and dinner events. They have an exceptional ability to source world-class speakers while delivering a genuinely personal, white-glove service throughout. They are, quite simply, a pleasure to work with.
Working with PepTalk has been an outstanding experience from start to finish. Their level of service is truly exceptional - a standard that's incomparable to anyone else in the industry. If you're considering partnering with PepTalk, don't hesitate.
PepTalk are brilliant. They truly understand our goals and consistently deliver, connecting us with experts who bring unique and thought-provoking insights. Highly recommended.
We've worked with PepTalk on a range of projects – from motivational speakers on high performance to a coaching programme focused on work-life balance & change. They take the time to understand what we need. We value the partnership.
The team at PepTalk was incredibly responsive and invested in our event's success. From their suggestions we were able to easily identify a speaker that matched what we were looking for. They were incredible to work with, I would recommend them to anyone!
The client service has been truly exceptional, and the support in planning our annual speaker programme has been invaluable. PepTalk is a team we love working with, time and time again.
Everything has been smooth with PepTalk. Great communication. Easy booking. And great follow-up.
PepTalk made the entire speaker booking process seamless. They were incredibly fast, easy to work with, and took the time to understand our brief and learning outcomes. The expert speaker they matched us with brought fresh, engaging perspectives that resonated perfectly with our audience.
frequently asked questions
Something we've not covered here?
A Customer Experience speaker is an expert who helps businesses improve every interaction a customer has with them. They cover journey design and service, drawing on bestselling CX authors and consumer behaviour experts. Book one through PepTalk at getapeptalk.com.
A Customer Experience speaker helps your teams see the business through the customer's eyes and fix the moments that matter. Audiences leave with practical ways to remove friction, raise satisfaction and turn good service into a competitive edge. PepTalk can match the right voice at hello@getapeptalk.com.
A Customer Experience speaker covers customer journey mapping, service design, reducing friction, consumer behaviour and building loyalty at scale. Sessions draw on bestselling CX authors and consumer experts. PepTalk can tailor the talk to your customers at getapeptalk.com.
A Customer Experience speaker focuses on the quality of every interaction after a customer arrives. A Marketing speaker focuses on attracting and winning customers in the first place. One keeps them happy, the other brings them in. PepTalk can book either at getapeptalk.com.
Booking a customer experience speaker starts with a short brief: your event, audience, date, budget, and format. Send it through getapeptalk.com or hello@getapeptalk.com and you'll get a shortlist within 24 hours. Once you choose, PepTalk handles contracts, fees, travel, and logistics.
Customer Experience speaker fees typically range from £3,000 to £25,000+ in the UK, and $5,000 to $50,000+ in the US, depending on profile, session length, and format. The best-known names sit at the higher end. Tell PepTalk your budget at getapeptalk.com and we'll shortlist speakers who fit it.
Customer Experience speakers are available for keynotes, panels, fireside chats, workshops, and Q&A sessions, in person or virtually. Many offer a workshop or breakout after a keynote so the content sticks. Tell PepTalk your format at getapeptalk.com and we'll match accordingly.
Book a customer experience speaker 2 to 3 months ahead for most events, and 4 to 6 months for high-profile names or peak season. Earlier booking widens your choice. PepTalk also handles shorter timelines and last-minute requests where a speaker's diary allows.
Find an expert
who nails your brief.
Tell us what you’re working on and we’ll match you with the experts your audience won’t stop talking about.
The PepTalk Journal
Expert voices.
Fresh thinking.
Speaker recommendations, event trends, key dates, and practical guides, written by and for the people who make great events happen.
