Gillian Drakeford MBE is a global retail leader, chair, advisor, and speaker. She has enormous experience bringing together people and systems to deliver success with a purpose. She has led IKEA in the UK, Ireland, and China and driven the superbrand’s global retail experience programme.
Gillian is recognised for translating strategy into reality through solid communication skills and storytelling and shaping a genuinely effective organisational culture through connecting, engaging and mobilising people. She strongly advocates for true meritocracy in the workplace, supporting true diversity and inclusion.
Gillian Drakeford shares insights on fostering leadership and growth in organizations driven by purpose, emphasizing the importance of aligning values and goals for impactful development.
Gillian Drakeford discusses the importance of adopting a customer-centric approach, emphasizing mindset shifts and organizational focus to enhance customer satisfaction and business success.
Gillian Drakeford emphasizes the importance of recognizing customers as multifaceted individuals, beyond just their digital interactions, to truly understand and meet their diverse needs.
