Available to book

Speaker & innovation expert

Hamish Taylor

Customer Experience

Customer Loyalty

Innovation

Transform business performance with Hamish Taylor, speaker and innovation expert. Hamish works with global organisations to challenge conventional thinking, drive customer focus and implement cross-sector innovation, delivering insights for major companies and governments worldwide.

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Hamish Taylor

Edinburgh, United Kingdom

Starting from

£6–10k

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Book Hamish

Edinburgh, United Kingdom

Starting from

£6–10k

Send an email

loading@getapeptalk.com

Give us a call

+44 203 835 2929

Enquire Hamish Now

Instant quote

•

No upfront fee

•

Vetted speaker

Speaker Biography

Innovator

Professional Development

Visionary

Business Leader

CEO

At a Glance

Former CEO of Eurostar and Sainsbury's Bank
Head of Brand Management at British Airways
Expert in customer-led transformations and innovation strategies

Hamish Taylor, an award-winning CEO and inspirational speaker, has had a distinguished career spanning several major companies. He began at Procter and Gamble, moved to consultancy firm Price Waterhouse, and then joined British Airways. He later became CEO of Eurostar, The Channel Tunnel railway, and subsequently CEO of Sainsbury’s Bank. Throughout his career, Hamish has driven significant business growth by challenging conventional practices. His innovative approach has made him a sought-after advisor for organisations worldwide across various industries. The Inspired Leaders Network dubbed him “Masterthief” for his ability to transfer ideas between sectors effectively. Hamish’s keynotes are known for their engaging and thought-provoking content, combining real-life stories with practical advice. He regularly appears in broadcast media and advises some of the world’s largest companies and governments on innovation, customer focus, and leadership.

Hamish's Showreel and Videos

Topics, Sessions and Talks

Understanding Your Customer

Hamish Taylor emphasizes the need to change how we understand our customers, whether they are internal or external. By shifting our perspective, we can uncover new insights and avoid repetitive solutions. Drawing from real cases in his background, Hamish will illustrate concepts like soft insights, the customer’s customer, the ability to share, blank sheet thinking, and focusing on the individual. Attendees will learn how these approaches have led to new understandings for his many clients.

The Customer Promise Model

Hamish Taylor's customer promise model emphasizes that customers buy benefits, not just products or services. This approach, developed in consumer goods and applied by Hamish at BA, Eurostar, Sainsbury's, and various service industries, redefines the value offered to customers. By focusing on customer benefits, businesses can achieve significant breakthroughs in innovation and ensure the customer is at the heart of all activities. Attendees will learn how to implement this model to enhance customer value and drive major improvements in their organizations.

How To Harness Cross-Innovation

Hamish Taylor emphasizes the importance of seeking breakthroughs by looking beyond one's current environment. As an outsider in various industries, he has witnessed firsthand the benefits of introducing fresh perspectives, such as yacht designers creating airplane beds and Disney improving airport queuing. Hamish will demonstrate how this approach can be applied to leadership, processes, and emotions. He draws lessons from diverse fields, including business, sports, the arts, and education. Attendees will learn how to harness innovative thinking from various sources to drive success in their own organizations.

Transforming Your Customer Engagement

Hamish Taylor emphasizes that engaging with both internal and external customers goes beyond mere communication. Drawing lessons from the advertising world, he highlights the importance of ambition and actionable models from companies like BA. Hamish will share how leadership for genuine engagement demands a radically different approach. Attendees will learn innovative strategies to transform their customer engagement practices.

Why We Recommend Booking Hamish

Book Hamish Taylor for his dynamic, thought-provoking keynotes that blend real-world success stories with practical tools. His unique insights, drawn from leading major companies, will inspire your team to challenge norms and drive significant growth. Perfect for innovation, customer focus, and leadership development.

Check Hamish's availability

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What topics does Hamish Taylor specialise in?

Hamish Taylor specialises in discussing innovation, customer focus, leadership and more.

What is Hamish Taylor's speaking style like?

Hamish delivers thought-provoking, relevant sessions that challenge conventional thinking. He engages audiences with practical insights, tailored content, and a clear focus on customer perspective, exceeding expectations across diverse industries.

How can I book Hamish Taylor for my next event?

Email hamish.taylor@getapeptalk.com or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience. As speaker agents, PepTalk can secure Hamish Taylor for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Hamish Taylor's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Hamish Taylor directly.

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Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

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