Henry Coutinho-Mason is a futurist, author, and social entrepreneur who helps organisations anticipate what customers and employees will expect next. Known for his human-centred approach and interactive keynote formats, he has delivered more than 200 talks in over 30 countries and has led his interactive AI session at SXSW.
Henry’s work centres on what he calls the Expectation Economy, exploring how rapidly evolving technologies, cultural shifts, and cross-industry innovation are reshaping standards of service, experience, and value. Drawing on global case studies and emerging trends, he translates complexity into practical strategic insight for senior leaders responsible for customer experience, digital transformation, and service operations across sectors.
Henry is the co-author of The Future Normal, written with Rohit Bhargava, and author of Trend-Driven Innovation, which helped shape TrendWatching’s research platform used by more than 100,000 B2C professionals worldwide. A three-time speaker at SXSW, Henry has worked with organisations including Amazon, Calvin Klein, Johnson and Johnson, Mastercard, MetLife, and Tata Group, as well as leading business schools such as HEC, NYU, and Hult Ashridge.
As co-founder of social enterprise 3Space, he has also been recognised for his work in urban innovation, with accolades from Fast Company World Changing Ideas, the FT Citi Urban Ingenuity Awards, and NESTA New Radicals. His insights have been featured in publications including The Guardian, the Financial Times, Harvard Business Review, The New York Times, and The Economist. He has also appeared on the BBC and CNBC.
Through bespoke keynotes and his VisuAIse Futures format, Henry turns passive audiences into active participants, capturing their ideas live and transforming them into strategic insight that extends beyond the stage. His approach combines storytelling, data, and audience co-creation to reveal how teams perceive the future of customer and digital experience, highlighting both emerging opportunities and blind spots in real time.
Audiences gain clarity on emerging trends, confidence in navigating AI and innovation, and practical frameworks for designing experiences that meet rising expectations across every touchpoint.
Book Henry to help your organisation make sense of what is coming next and act on it with confidence.
How can I book Henry Coutinho-Mason for my next event?
Email henry.coutinho.mason@getapeptalk.com, or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.
As speaker agents, PepTalk can secure Henry Coutinho-Mason for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Henry Coutinho-Mason's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Henry directly.
What topics does Henry Coutinho-Mason specialise in?
Henry Coutinho-Mason specialises in discussing future trends, people-first AI strategies, cross-industry innovation and more.
What is Henry Coutinho-Mason's speaking style like?
Henry delivers inspiring, energetic sessions filled with fresh ideas and practical insights. His engaging style, interactive demos, and tailored content consistently earn high praise and motivate audiences to innovate.
Does Henry Coutinho-Mason offer virtual speaking engagements?
Yes, Henry Coutinho-Mason offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.
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