- Former international opera soloist and communication expert
- Neuroscience-informed strategist for leadership and executive presence
- TEDx speaker and co-host of the SuperStar Communicator podcast
Susan Heaton-Wright is a leadership communication specialist, TEDx speaker, and former international opera soloist who helps executives and emerging leaders strengthen presence, influence, and impact in high-pressure business environments. Drawing on techniques from stage performance and neuroscience, she equips professionals with practical tools to communicate with clarity, credibility, and confidence.
As founder and managing director of SuperStar Communicator, Susan delivers keynotes, masterclasses, workshops, and mentoring programmes to multinational companies and professional associations worldwide. She serves as joint launch leader for HBA Leadership Programmes in EMEA, co-hosts the SuperStar Communicator podcast, and is a contributing author to Business Development for Women Lawyers. Her work has earned recognition including Business Woman of the Year in Hertfordshire and a place in the f:entrepreneur Top 100 Inspirational Female Entrepreneurs list.
Susan has worked with clients in over 140 countries, including Zurich Insurance, GSK, Bayer, AMGEN, Sandoz, Johnson & Johnson, Pfizer, Deloitte, Hewlett Packard Enterprise, Invesco, and AstraZeneca. Her work focuses on developing executive presence, strengthening influence and persuasion, supporting women in leadership, and helping organisations identify, engage, and retain high-potential talent. She translates neuroscience research into practical strategies that enable leaders to build trust, communicate with authority, and perform effectively in complex, global, and hybrid environments.
A regular keynote speaker, panellist, and event host, Susan delivers sessions in virtual, hybrid, and in-person formats. Her work often includes interactive elements designed to help leaders apply insights immediately to real business challenges, from stakeholder communication and career progression to talent retention and organisational culture.
Audiences gain practical techniques to enhance executive presence, influence stakeholders, manage communication overload, and improve team performance and talent retention.
Book Susan to equip your leaders with communication skills that deliver impact, credibility, and measurable results.
Susan's Showreel and Videos
Topics, Sessions and Talks
From Diva To Leader: Leaning Into Your Leadership
Susan Heaton-Wright shares her journey from operatic soloist to leadership communication expert, revealing what high performance looks like both on stage and in the boardroom. Susan explores executive presence, self-leadership, influence, and resilience, showing how leaders can perform under pressure, inspire confidence, and communicate authentically in demanding environments. The session blends personal insight with practical techniques that translate directly into stronger leadership behaviours.
The Maestro Effect: Valuing And Retaining Your Talent
Susan Heaton-Wright introduces The Maestro Effect, a leadership approach inspired by her TEDx talk and grounded in performance psychology. Susan demonstrates how leaders can identify hidden potential, recognise individual strengths, and create cultures where people feel valued and motivated. By drawing parallels with world-class orchestras, she shows how effective communication drives engagement, performance, and long-term talent retention in modern organisations.
Own Your Voice: Women Leading With Impact
Susan Heaton-Wright addresses the challenges women face when seeking influence and visibility in leadership roles. Susan shares research-led strategies from her SuperStar Communicator framework, focusing on credibility, confidence, and authentic communication. The session explores how women can amplify their voices, navigate organisational dynamics, and lead with authority, while staying aligned with their personal values and leadership identity.
Be Seen; Be Heard; Make An Impact
Susan Heaton-Wright explores what sets high-potential leaders apart in competitive organisational environments. Susan presents her SuperStar Communicator framework, focusing on executive presence, clarity of message, and persuasive communication. The session equips emerging and established leaders with practical tools to engage stakeholders, influence decision-making, and build strong professional relationships across global and hybrid teams.
Surviving Communication Overload In A Noisy World
Susan Heaton-Wright examines the impact of constant digital communication on productivity, wellbeing, and leadership effectiveness. Susan shares findings from her research into communication overload, exploring boundaries, behavioural change, and smarter communication structures. The session offers practical strategies for managing attention, reducing noise, and using technology more effectively without losing human connection.
Why We Recommend Booking Susan
Susan Heaton-Wright blends stage performance expertise and neuroscience to help leaders communicate with clarity, confidence, and authority in any business setting. Book Susan now to empower your team with proven strategies for executive presence, influence, and lasting impact. Her global expertise across 140+ countries with industry giants like Johnson & Johnson and GSK delivers proven strategies that enhance leadership presence and drive tangible business outcomes.
Check Susan's availability
Trusted by Zurich Resilience Solutions, ACCA, Haleon, NSM Training & Consultancy, GSK, Bayer, Johnson & Johnson
Susan, it is my great pleasure to share that your talk was very well received by the entire European Leadership Summit. From a personal perspective, I finally exhaled when you took your first step on stage. You were simply magnificent. I truly believe that you mesmerized the entire audience and set a very high bar!
Leanna J Casey, Conference Organiser
Conference Organiser, European Leadership Summit
I have had great experience working with Susan on delivering a workshop to support our stakeholders in the Middle East region. it was so easy working with Susan. She understood our requirements, what we wanted and how she needed to customise the content for the audience; the content and delivery was great and we received great feedback from the attendees. I would definitely ask Susan to do another workshop for our members in the region.
Fazeela Gopolani
Middle East Head, ACCA
I had the pleasure of connecting with Susan to speak at our company's International Women's Day event on behalf of our Employee Resource Group (ERG): Women@Haleon. Her session on "Raise Your Visibility for Career Success" was nothing short of exceptional.
Susan brought an incredible energy to the event, captivating the audience from the moment she began. Her enthusiasm and passion for empowering women in their careers were truly infectious. She provided many of practical tips and strategies that were immediately actionable, making her advice not only insightful but also highly applicable to our professional lives.
Her engaging presentation style and real-world examples resonated deeply with our people. I am extremely grateful for Susan's contribution to our event. Her session was a highlight of the day, offering valuable tools for enhancing our professional visibility and advancing our careers. I highly recommend Susan to any organization looking to inspire and empower their team. Thank you, Susan, for your incredible energy and the practical tips you shared with us!
Dianne Ferreira da Silva
Procurement Manager, Haleon
