Louise Fowler, Speaker | PepTalk Expert

Louise Fowler

Speaker, Author, Economist, Mountaineer, Chief Marketing and Digital Officer



London

Deliver breakthrough customer strategies and connect with customers in the digital age with Louise Fowler, speaker, marketing integration expert, and customer centricity advocate.

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Louise Fowler | Speaker Biography

Introduced British Airways Executive Club & first plane beds

Consulted for M&S, Allianz, and O2

Led marketing integration at the Post Office to improve customer journey

Revolutionising business travel, Louise Fowler introduced the British Airways Executive Club and the first beds on a plane. Since then, Louise has consulted for M&S, Allianz, and O2 and recently concluded a 20-month assignment as Chief Marketing and Digital Officer at the Post Office, leading a significant marketing integration program to improve the customer journey. As a keynote speaker, facilitator and event chair, Louise helps audiences define and deliver breakthrough customer strategies by stressing customer-centricity and how to connect with them in the digital age.

Professional

Executive

Why Should You Book Louise Fowler?

Louise brings a wealth of experience in revolutionizing customer experiences, from introducing the first beds on a plane with British Airways to leading significant marketing integrations at the Post Office. By booking her as a speaker, your team will gain invaluable insights into customer-centric strategies and how to effectively connect with customers in the digital age. Her proven track record in transforming businesses across various sectors makes her an indispensable resource for any team looking to innovate and excel.

Featured Sessions

Elevating The Customer Experience: A PepTalk

This session explores the importance of creating memorable moments for customers and how it can elevate their overall experience. Attendees will learn practical strategies for creating these moments, including personalization, surprise and delight, and emotional connections. By implementing these techniques, businesses can improve customer loyalty and satisfaction, increasing revenue and growth.

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