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Peter Avis - Speaker

Peter Avis | PepTalk Expert Speaker
Peter Avis, Speaker| PepTalk
Customer Experience
Customer Loyalty
Business Strategy

Peter Avis

Elevate your team's customer service standards and achieve exceptional quality with Peter Avis, speaker, General Manager, and customer service consultant.
Peter Avis | PepTalk Expert Speaker
Customer Experience
Customer Loyalty
Business Strategy
Peter Avis
Elevate your team's customer service standards and achieve exceptional quality with Peter Avis, speaker, General Manager, and customer service consultant.
Get a Quote
Like me, Peter believes it is very important in a business to take a keen interest in the people who work for them. Their happiness reflects on their performance and the pervading mood of the business. Peter always goes that extra mile with his team and guests and truly loves what he does, and that shows. | Sir Richard Branson | |
Sir Richard Branson
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Peter Avis | PepTalk Expert Speaker
Peter Avis | PepTalk Expert Speaker
Peter Avis
London, United Kingdom
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peter.avis@getapeptalk.com

Peter Avis | Speaker Biography

About Peter Avis

Former UK Restaurant Manager of the Year
Managed Virgin Group's London Roof Gardens
General Manager of Galvin at Windows, London Hilton Park Lane
Peter Avis is a multi-award-winning General Manager and customer service consultant with over 25 years of international experience in the hospitality sector. His career, which began as a dishwasher and led to winning the UK Restaurant Manager of the Year in 2009, exemplifies hard work, humility, and a commitment to high standards.

For over 15 years, Peter was integral to the Virgin Group, working closely with Sir Richard Branson. He managed the London Roof Gardens and launched Virgin Limited Edition hotels, including Mont Rochelle Hotel and Restaurant in South Africa and Kasbah Tamadot in Morocco. He also supervised the wedding of Sir Richard’s daughter on Necker Island. Recently, Peter was appointed General Manager of Galvin at Windows at the London Hilton Park Lane.

Born in Liverpool and raised on a council estate, Peter left school at 16. During a visit to his sister in Miami, he took his first job as a dishwasher. His positive attitude quickly earned him a position on the restaurant floor, where he demonstrated natural people skills and business acumen.

Peter's subsequent roles at the MGM Grand Hotel in Las Vegas and the Royal Garden Hotel in London taught him the importance of training, communication, service, and consistency. He eventually became an assistant manager at a private restaurant in Knightsbridge, London.

In 2001, Peter joined the opening team of Babylon Restaurant, progressing from supervisor to manager within a few years. Under his leadership, the restaurant won the Best London Restaurant award at the Visit London Awards in 2008, and Peter was named UK Restaurant Manager of the Year in 2009.

In 2014, Peter received the Richard Branson Special Award for Services to the Community and the Carey Award for Manager of the Year. He was appointed Chairman of the UK Guild of Restaurant Services and became the youngest member inducted into the Restaurant Hall of Fame. In 2022, he was awarded Her Majesty's Platinum Jubilee Medal and inducted into the Seal of Excellence within the House of Lords for his services to hospitality. Peter was also named a top influencer in hospitality in 2022.

Peter has served on various industry advisory boards and featured in numerous press articles and industry magazines, including GS Magazine, Big Hospitality, Essentially Catering, and The Caterer.

Want to book Peter Avis for your next event?  

Email peter.avis@getapeptalk.com, and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.

Please note: we can only assist with speaking requests. For anything else, we recommend reaching out to Peter Avis directly.

What topics does Peter Avis specialise in?  

Peter Avis specialises in talking about hospitality management, customer service, leadership in the hospitality industry and more.

What is Peter Avis's speaking style like?  

Peter's delivery style is engaging and supportive, reflecting his genuine care for team wellbeing. His commitment to excellence and positive energy fosters a motivating atmosphere for both staff and guests. __

Does Peter Avis offer virtual speaking engagements?  

Yes, Peter Avis offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.

Why Should You Book Peter Avis?

Book Peter Avis as a speaker to inspire your team with his incredible journey from dishwasher to award-winning General Manager, showcasing the power of hard work and humility. With over 25 years of international experience in launching high-end restaurants and luxurious hotels, Peter's insights into exceptional customer service and leadership are unparalleled. His compelling story and practical advice will motivate your team to achieve excellence and high standards in their own roles.
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Words of Praise from others about
Peter Avis
Like me, Peter believes it is very important in a business to take a keen interest in the people who work for them. Their happiness reflects on their performance and the pervading mood of the business. Peter always goes that extra mile with his team and guests and truly loves what he does, and that shows. | Sir Richard Branson | |
This is some text inside of a div block.
Sir Richard Branson
Like me, Peter believes it is very important in a business to take a keen interest in the people who work for them. Their happiness reflects on their performance and the pervading mood of the business. Peter always goes that extra mile with his team and guests and truly loves what he does, and that shows. | Sir Richard Branson | |
Sir Richard Branson
Like me, Peter believes it is very important in a business to take a keen interest in the people who work for them. Their happiness reflects on their performance and the pervading mood of the business. Peter always goes that extra mile with his team and guests and truly loves what he does, and that shows. | Sir Richard Branson | |
Sir Richard Branson

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