Available to book

CX strategist & Top 50 global influencer

Vinay Parmar

Customer Experience

Customer Loyalty

Transform customer experience with Vinay Parmar, speaker and CX strategist. Vinay works with organisations to drive customer-centricity and digital innovation, delivering impactful insights as a Top 50 Global CX Influencer and former FTSE 250 Chief Customer Experience Officer.

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Trusted by O2, SalesForce, Aha Media

Vinay Parmar

Birmingham, United Kingdom

Starting from

£6–10k

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Birmingham, United Kingdom

Starting from

£6–10k

Send an email

loading@getapeptalk.com

Give us a call

+44 203 835 2929

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Instant quote

•

No upfront fee

•

Vetted speaker

Vinay Parmar's biography

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At a glance

Former Chief Customer Experience Officer for National Express
Helping companies develop a customer-first mindset
Excellent compere and event host

Vinay Parmar is recognised as one of the top 50 global influencers in Customer Experience by the CX Network and is included in the top 30 of the CX Foundation’s Power 100. A former Chief Customer Experience Officer in an FTSE 250 business, Vinay has over three decades in CX across diverse industries. He’s not a theorist; Vinay’s been in the trenches and earned his stripes delivering in the real world. Today, as the founder of Dhruva Star, a consultancy dedicated to transforming customer experience, Vinay leverages over 30 years of cross-industry expertise to deliver more happy customers. Vinay began as part of the team that launched Egg, the UK’s first pure online bank. An early digital disruptor, Egg revolutionised the financial services market in the 90s. He later became Chief Customer Experience Officer for the UK’s leading public transport brand, National Express, where he drove the customer agenda in a commercially and operationally focused business, achieving record Customer Satisfaction and NPS. In addition to leading Dhruva Star, Vinay is a highly respected speaker at industry conferences and leadership events. Vinay's passion and energy, along with infectious enthusiasm for customer experience, have translated into an impressive career and recognition as one of the top CX leaders in the industry. Known for his brilliant storytelling, he delivers dynamic, thought-provoking, and inspiring keynotes that engage audiences and encourage them to adopt a customer-first mindset and innovate confidently. Vinay's philosophy champions the power of customer-centricity in achieving business success, urging companies to embrace innovative thinking and challenge conventional strategies.

Vinay's showreel and videos

Why we recommend booking Vinay

Book Vinay Parmar as your speaker to inspire your team with his dynamic storytelling and proven strategies in customer experience. As a global influencer and industry leader, he motivates audiences to adopt a customer-first mindset and drive innovation. Vinay's engaging keynotes help transform business approaches, ensuring lasting success.

Check Vinay's availability

Trusted by O2, SalesForce, Aha Media

Testimonials

He brought a clear vision, great charisma, a real team ethic, and a drive to push boundaries further. I couldn't think of a better advocate for what true transformation can achieve! He makes stuff happen.

Simon Collinson

VP, SalesForce

Vinay's expertise in customer experience and his leadership during the forum were instrumental in creating a remarkable and insightful experience for all attendees.

Vincent Pegrum

Associate Director, Aha Media

His ability to analyse the organisation's needs, translate these into key deliverables and helped us to create a clear vision.

Scott Hopkins

Learning Partner, O2

15,000+ experts

Have Questions About Booking?

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What topics does Vinay Parmar specialise in?

Vinay Parmar specialises in discussing customer experience, digital disruption, customer-centric innovation and more.

What is Vinay Parmar's speaking style like?

Vinay delivers with clarity, charisma, and a strong team ethic. His sessions are insightful, inspiring, and focused on practical transformation, encouraging innovation and a customer-first mindset in every audience.

How can I book Vinay Parmar for my next event?

Email vinay.parmar@getapeptalk.com or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience. As speaker agents, PepTalk can secure Vinay Parmar for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Vinay Parmar's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Vinay Parmar directly.

Have all the speakers on the website previously worked with PepTalk?

Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

Can I request autographs, personal greetings, signed merchandise, or fan mail from the speakers?

Sorry, we do not accept requests for autographs, signed merchandise, fan mail, or any non-commercial contact with the speakers, comedians or entertainers.

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Yes. PepTalk books commercial podcast guests every week of the year. A high-profile voice can boost your podcast's reach and deliver ideas to your audience at scale. Fees typically start from £1,200 / $1,500, depending on the expert. Our network includes bestselling authors, industry leaders, and cultural figures who have appeared on leading global podcasts — and many host their own. Whether you want bold insights, candid stories, or deep expertise, we'll help you find the right guest to elevate your show. Contact us today to book your next podcast guest.

How far in advance should I book a motivational speaker?

Book a motivational speaker at least 3–6 months in advance, especially for popular speakers or large events. Top speakers get booked quickly, so earlier is always better. For major conferences or peak seasons, booking 12 months ahead ensures you secure your first choice.

Help, I need a last-minute speaker for my event!

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