Vinay Parmar

Vinay Parmar | PepTalk Expert Speaker
Vinay Parmar | PepTalk Expert Speaker
Speaker, Business Transformer, Customer Experience Expert
Birmingham
Enhance your customer experience strategy and drive business success with Vinay Parmar, speaker, customer experience consultant and event host.
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Vinay Parmar | PepTalk Expert Speaker
Vinay Parmar | PepTalk Expert Speaker
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Vinay Parmar | Speaker Biography

Former Chief Customer Experience Officer for National Express
Helping companies develop a customer-first mindset
Excellent compere and event host

Vinay Parmar is recognised as one of the top 50 global influencers in Customer Experience by the CX Network and is included in the top 30 of the CX Foundation’s Power 100. As the founder of Dhruva Star, a consultancy dedicated to transforming customer experience, Vinay leverages over 30 years of cross-industry expertise to deliver more happy customers. Vinay began as part of the team that launched Egg, the UK’s first pure online bank. An early digital disruptor, Egg revolutionised the financial services market in the 90s. He later became Chief Customer Experience Officer for the UK’s leading public transport brand, National Express, where he drove the customer agenda in a commercially and operationally focused business, achieving record Customer Satisfaction and NPS. In addition to leading Dhruva Star, Vinay is a highly respected speaker at industry conferences and leadership events. 

Known for his brilliant storytelling, he delivers dynamic, thought-provoking, and inspiring keynotes that engage audiences and encourage them to adopt a customer-first mindset and innovate confidently. Vinay's philosophy champions the power of customer-centricity in achieving business success, urging companies to embrace innovative thinking and challenge conventional strategies.

Why Should You Book Vinay Parmar?

Book Vinay Parmar as your speaker to inspire your team with his dynamic storytelling and proven strategies in customer experience. As a global influencer and industry leader, he motivates audiences to adopt a customer-first mindset and drive innovation. Vinay's engaging keynotes help transform business approaches, ensuring lasting success.

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EY
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MoetHennessy
HSBC
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Publicis Groupe
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