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Retail leader & workplace culture expert

Stuart Hampson

Transform employee engagement with Sir Stuart Hampson, speaker and retail leadership expert. Stuart helps organisations build collaborative workplace cultures and enhance customer experience, drawing from his acclaimed tenure as John Lewis Partnership Chairman and Crown Estate Commissioner.

Trusted by Rocket Science Group, RSA Insurance Group, Blackberry

Stuart Hampson
Stuart Hampson

Stuart Hampson

London, United Kingdom

Typical fee range

£11k–25k

This is an estimated fee range for local in-person events. Location and format affect the final fee.

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London, United Kingdom

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£11k–25k

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Stuart Hampson's biography

At a glance

  • Former Chairman of the John Lewis Partnership
  • Chairman of The Crown Estate from 2010 to 2016
  • Speaker on employee engagement and customer experience
Sir Stuart Hampson is a British businessman renowned for his leadership and advocacy of employee engagement. As the former Chairman of the John Lewis Partnership, Stuart played a pivotal role in modernising the company while preserving its unique co-ownership ethos. His tenure from 1993 to 2007 was marked by significant expansion, including refurbishing flagship stores and establishing an online presence. Before his influential role at John Lewis, Stuart spent twelve years in the Civil Service, gaining valuable experience at the Board of Trade and the Department of Trade and Industry. This background gave him a solid public service and policy foundation, which he later applied to his business endeavours. Stuart's contributions to retail and employee ownership have been widely recognised. He was knighted in 1998 for his retail services and was awarded a Commander of the Royal Victorian Order (CVO) in 2016. His commitment to community and economic renewal is evident through his work with the Employee Ownership Association and his role as one of the Prince of Wales's Ambassadors, focusing on economic renewal in deprived communities. Following his retirement from John Lewis, Stuart continued to influence the business world as the non-executive Chairman and First Commissioner of The Crown Estate from 2010 to 2016. His leadership extended beyond retail, as he was involved with London First and the Royal Agricultural Society of England, among other organisations. Stuart's dedication to fostering a collaborative and inclusive workplace culture makes him a compelling speaker on employee engagement and customer experience. His insights are informed by a career that bridges public service and private enterprise, offering a unique leadership and organisational success perspective.

Sir Stuart's showreel and videos

Topics, sessions and talks

Building Employee Confidence
In this session, Sir Stuart Hampson discusses the importance of fostering employee confidence through effective leadership, communication, and empowerment. He highlights strategies for creating a culture of trust and self-belief, where employees feel motivated to excel and contribute to the organisation's success. Attendees will learn practical approaches to enhance employee confidence and drive performance within their teams.
Outstanding Customer Service And The Customer Experience
In his talk, Sir Stuart Hampson explores the essential elements of outstanding customer service. He highlights the importance of crafting memorable and personalised experiences that foster customer loyalty and enhance brand reputation. Attendees will gain practical insights on how to consistently surpass customer expectations, ensuring their businesses thrive in a competitive landscape.
Driving Successful Corporate Turnaround
In his session, Sir Stuart Hampson shares essential steps for executing a successful corporate turnaround. Leveraging his extensive leadership experience, he explores strategies to tackle underperformance, realign business objectives, and overcome challenges. Attendees will gain valuable insights into achieving sustainable growth and ensuring long-term success for their organisations.
Fostering Employee Satisfaction And Motivation
In his keynote, Sir Stuart Hampson delves into fostering employee satisfaction and motivation. He highlights the essential roles of leadership, recognition, and development opportunities in boosting engagement. Attendees will learn effective strategies to create a positive and productive workplace, ultimately enhancing workforce morale and performance.
Exploring The Benefits of Employee Engagement
Sir Stuart Hampson discusses the significant advantages of employee engagement, including heightened productivity and better retention rates. He shares valuable insights on fostering engagement through meaningful connections, effective communication, and a strong focus on employee wellbeing. Attendees will learn practical strategies to enhance engagement within their organisations, ultimately leading to a more motivated and committed workforce.

Why we recommend booking Sir Stuart

Unlock your team's potential with Sir Stuart Hampson, former Chairman of John Lewis Partnership. His expertise in employee engagement and customer service drives innovation and success. Book now to transform your business insights into actionable results.

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Trusted by Rocket Science Group, RSA Insurance Group, Blackberry

Testimonials

Sir Stuart Hampson's presentation at our Conference and Forum was a triumph! The feedback was incredibly positive and there were plenty of questions at the end of both sessions. Please pass on my sincerest regards and thank him again for contributing to what was certainly one of the highlights of the event.

RSA Insurance Group

Sir Stuart Hampson surpassed our exceptions for a number of reasons: 1) He focused on our brief and hit our messages, (2) He was business AND engagement focused, (3) He was eloquent and articulate with some nice anecdotes. Please send him my thanks and best wishes.

Blackberry

Thanks for your terrific contribution to our event and I'm so pleased that you took on such a tiring 4 days! I'm sure it will come as no surprise to you that your session and Russell's were voted the best in all aspects!

For Audi National Forum, Rocket Science Group

frequently asked questions

Something we've not covered here?

How do I book Stuart Hampson for my next event?

What is Stuart Hampson's speaking style like?

Sir Stuart Hampson draws on his 14-year tenure as Chairman of the John Lewis Partnership to ground his sessions in first-hand organisational case studies, using the co-ownership model as a reference point for leadership, employee engagement, and customer service strategy.

What topics does Stuart Hampson specialise in?

Sir Stuart Hampson speaks on building employee confidence, customer service and the customer experience, and corporate turnaround. He served as Chairman of the John Lewis Partnership from 1993 to 2007, during which he was knighted for services to retail in 1998.

Does PepTalk charge a booking fee?

No. PepTalk adds no booking fee, so you pay the speaker's fee and nothing beyond it. The service, from shortlist through to contracts and event-day logistics, is included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.

What happens after I send a brief?

Share your event date, audience, format, objectives and budget, and PepTalk sends a hand-picked shortlist within 24 hours. Each suggestion comes with a profile, a fee and a recommendation on the strongest fit. Once you choose, PepTalk handles contracts, travel and logistics through to event day.

What does the typical fee range mean?

The typical fee range is the speaker's standard in-person fee in their home market, shown in their local currency. It moves with format, location, date and session length: virtual sessions and shorter slots usually cost less, while international travel and peak dates cost more. Send your brief to PepTalk and the team will confirm the exact fee in your currency.

Have all the speakers on the website worked with PepTalk before?

Not all of them, and it makes no difference to your booking. PepTalk's network of 15,000+ speakers covers talent the team works with directly alongside speakers represented by agents and agencies worldwide. PepTalk approaches the speaker, negotiates the fee and handles contracting either way.

What information do I need to provide to book a speaker?

To get the sharpest shortlist, share your event date, audience, format, key objectives, and budget. A rough idea is enough to start. The more context PepTalk has, the more precisely the team can match a speaker to your brief. Send it via getapeptalk.com.

Does PepTalk charge a booking fee?

There is no additional cost to you beyond the speaker's fee. PepTalk's service, from shortlist to on-the-day logistics, is included. For repeat or multi-event bookings, the team can agree preferential rates with your procurement department. Email hello@getapeptalk.com to discuss.

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Booking a speaker with PepTalk starts with a short brief: your event, audience, date, budget, and format. Send it through getapeptalk.com or hello@getapeptalk.com and you'll get a shortlist within 24 hours. Once you choose, PepTalk handles contracts, fees, travel, and logistics end to end.

I need a last-minute speaker. Can PepTalk help?

Yes. PepTalk regularly handles last-minute requests and can secure or replace a speaker, host, or comedian quickly, often within days. Availability narrows as the date nears, so get in touch as early as you can. Email hello@getapeptalk.com with your requirements.

How much does it cost to book a speaker through PepTalk?

Speaker fees vary by profile, format, and location. In the UK and Europe, virtual keynotes typically start around GBP 2,000, with top in-person speakers reaching GBP 25,000+; in the US, fees run from about USD 5,000 to USD 100,000+. Share your budget at getapeptalk.com and we'll shortlist to fit.

Can I book a speaker who isn't listed on the PepTalk website?

Yes. If a speaker isn't listed, tell PepTalk their name and the team will approach them for you. The network extends well beyond the public roster, and PepTalk regularly books speakers who don't appear on the site. Email hello@getapeptalk.com with the name.

How quickly will I get a speaker shortlist?

You'll receive a hand-picked shortlist within 24 hours of sharing your brief. Each suggestion comes with profiles, fees, and PepTalk's recommendation on the strongest fit. If you need options sooner for an urgent event, say so and the team will move faster. Start at getapeptalk.com.

Can PepTalk help plan the speaker programme for my event?

Yes. Beyond booking a single speaker, PepTalk helps shape a full programme, matching voices to your agenda, audience, and goals across a day or a series. It is a consultative service, not just a booking. Tell us about your event at getapeptalk.com.

What does 'typical fee range' mean?

Speaker fees vary based on factors like event location, format, and availability. The 'typical fee range' figure gives you a baseline of someone's local, in-person rate sits, and we'll confirm the exact fee when you get in touch.

What logistics should I prepare before my speakers arrive?

Before your speakers arrive, confirm AV is tested, a green room is ready, and printed schedules are on hand. Prepare warm introductions for each speaker and brief your team on timings. PepTalk speakers come fully briefed, making event-day logistics smoother and stress-free from the start.

What's the difference between a keynote speaker, an MC, and event entertainment?

A keynote speaker delivers an inspiring or informative talk. An MC hosts and guides the event, keeping things on track. Entertainment — like a band or comedian — creates atmosphere and fun. Each serves a different purpose, and PepTalk can help you book the right talent for all three.

Have all the speakers on the website previously worked with PepTalk?

Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. Alongside direct talent, we work with a wide variety of speaker agents and talent agencies, to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

What information do I need to provide when booking a comedian?

When booking a comedian, share your event format, audience size and demographics, any sensitive topics to avoid, and the tone you're after. PepTalk makes this easy — their booking process guides you through a simple checklist so nothing gets missed and your comedian is perfectly matched to your crowd.

What information do I need to provide when booking a speaker?

When booking a speaker, you'll need your event date, audience details, format, key objectives, and budget. Having these ready makes the process smooth and straightforward. PepTalk's team uses this information to match you with the perfect speaker quickly and efficiently.

Can I book entertainment and speakers as a package?

Yes! At PepTalk, you can absolutely bundle entertainment and speakers into one seamless package. It's a great way to create a fuller event experience while enjoying simplified booking and better value. Our team handles everything together, making the process effortless for you.

How far in advance should I book a motivational speaker?

Book a motivational speaker at least 3–6 months in advance, especially for popular speakers or large events. Top speakers get booked quickly, so earlier is always better. For major conferences or peak seasons, booking 12 months ahead ensures you secure your first choice.

Can I book a speaker for a virtual or hybrid event?

Yes. Most PepTalk speakers deliver virtual and hybrid sessions with live Q&A, and virtual keynotes usually cost less than in-person because there is no travel. Tell us your platform and format and we'll match speakers experienced in online delivery. Start at getapeptalk.com.

How do I brief an insights speaker on my organisation's strategic context?

Share your organisation's top 3 strategic priorities, current challenges, and the audience's role in delivering them. A simple one-page brief works perfectly. PepTalk speakers use this context to tailor insights that feel genuinely relevant — making your event far more impactful.

Can event entertainers customise their act for my company or industry?

Yes! Most event entertainers are happy to tailor their act to your brand, industry, or theme. From weaving in company jokes to incorporating your branding into their performance, personalisation makes all the difference. PepTalk's entertainers specialise in bespoke experiences that feel made just for your audience.

How far in advance should I book a speaker?

Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.