Available to book
Transform ordinary customers into passionate superfans with Brittany Hodak, speaker and customer experience strategist. Brittany works with organizations to increase retention, boost lifetime value, and drive organic growth through her proprietary SUPER Model™ framework, delivering proven results for clients like KISS, Taylor Swift, and Dolly Parton.
Brittany Hodak is a customer experience strategist who transforms ordinary customers into passionate superfans through her proprietary SUPER Model™ framework. Her expertise bridges the gap between customer satisfaction and sustainable business growth.
As the author of "Creating Superfans," which Forbes declared essential for any business with customers, Brittany has established herself as a thought leader in customer experience. She founded and scaled an entertainment agency to eight figures, collaborating with icons like KISS, Taylor Swift, and Dolly Parton while creating award-winning collectibles that sold over 10 million copies worldwide.
Brittany helps organizations navigate today's competitive marketplace by converting customer interactions into powerful advocacy opportunities. Her methodology enables companies to identify and leverage their unique competitive advantages, resulting in increased customer retention, higher lifetime value, and organic growth through word-of-mouth referrals—critical advantages in an era where customer acquisition costs continue to rise. Audiences leave Brittany's presentations with practical strategies to identify their superfan triggers, actionable frameworks to implement experience-driven growth, and measurable approaches to quantify the ROI of customer experience initiatives. Her insights are immediately applicable across departments and organizational levels.
Book Brittany for a customized, high-energy keynote that will equip your team with the tools to transform customer relationships into your most valuable business asset.
Brittany Hodak transforms ordinary customers into passionate superfans through her proprietary SUPER Model™ framework, helping organizations increase retention, boost lifetime value, and generate organic growth through word-of-mouth referrals. Book Brittany for a customized, high-energy keynote that will equip your team with practical strategies to convert customer interactions into your most valuable business asset.
Featured Projects
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Storytelling
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Hospitality
Customer Experience
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Vinay Parmar
Trust
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Company Culture
frequently asked questions
Something we've not covered here?
Brittany Hodak structures her presentations around the SUPER Model™ framework, a proprietary step-by-step methodology drawn from her book Creating Superfans, which guides audiences through converting customer interactions into advocacy opportunities with measurable ROI outcomes.
Brittany Hodak speaks on customer experience, customer loyalty, and storytelling-driven business growth. She is the author of Creating Superfans, which Forbes declared essential for any business with customers, and previously founded an entertainment agency she scaled to eight figures.
No, PepTalk doesn't charge a booking fee. You pay the speaker's fee plus any travel and expenses, which PepTalk confirms upfront in your quote. The shortlist, contracting and event-day logistics are included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.
PepTalk sends a shortlist of matched speakers within 24 hours, each with a profile, a fee and a recommendation on the strongest fit. The more you share about your date, audience, format, objectives and budget, the closer the match. Once you choose, PepTalk handles the contract, travel and logistics through to event day.
The typical fee range on a PepTalk speaker profile is a guide to what that speaker usually costs for an in-person event in their home market, shown in their local currency. The final fee depends on format, location, date and session length. Virtual and shorter sessions usually cost less, and international travel and peak dates cost more. PepTalk confirms the exact fee in your currency once it has your brief.
No. PepTalk represents 15,000+ speakers, hosts, comedians and entertainers, some booked directly and others through their agents and agencies worldwide. The process is the same for all of them: PepTalk checks availability, negotiates the fee and manages the contract and logistics.
Book a speaker three to six months before your event. Allow 12 months for large conferences, peak-season dates or a specific in-demand name. PepTalk also fills last-minute and replacement bookings, often within days, so get in touch as soon as you have a date, even at short notice.
