Andrew McMillan is the Principal and Founder of Engaging Service, a consultancy firm specializing in employee and customer experience.
With a wealth of expertise, Andrew has established himself as a highly regarded keynote speaker, covering various topics, including business, leadership, employee engagement, and customer experience. Before starting his firm, Andrew served as the Manager of Customer Service at the John Lewis Partnership from 2000 to 2008. During his time there, he played a crucial role in developing the brand's customer-focused culture and attitude, significantly impacting the organization. Andrew's expertise lies in fostering positive organizational cultures based on trust and loyalty. He is passionate about helping individuals and organizations find fulfilment, happiness, and a shared purpose.
Andrew's collaborative approach as a speaker ensures that he tailors his content to meet each client's specific needs, guaranteeing a successful event. Andrew is globally recognized as an expert in customer experience strategy and has advised numerous organizations. His practical solutions and his career stories and experiences provide attendees with actionable insights they can implement in their daily practices. Some of Andrew's speaking topics include consistently delivering differentiated customer experiences, authentic marketing, defining organizational culture through storytelling, and enhancing commercial success through fun at work. Additionally, he addresses topics such as selling through service and relationships, managing complaints to strengthen reputation, and the challenges and future of retail. With his extensive knowledge and engaging speaking style, Andrew McMillan is a sought-after speaker who brings value and expertise to any event.