Andrew McMillan

Andrew McMillan | PepTalk Expert Speaker
Andrew McMillan | PepTalk Expert Speaker
Speaker, Specialist In Employee Engagement, Leadership And Customer Experience Manager
London
Enhance your organization's customer experience strategy and gain actionable insights with Andrew McMillan, speaker, customer experience expert, and founder of Engaging Service.
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Andrew McMillan | PepTalk Expert Speaker
Andrew McMillan | PepTalk Expert Speaker
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Andrew McMillan | Speaker Biography

Founder of Engaging Service, a consultancy on employee & customer experience
Former Manager of Customer Service at John Lewis Partnership
Renowned keynote speaker on business, leadership, and customer experience strategy

Andrew McMillan is the Principal and Founder of Engaging Service, a consultancy firm specializing in employee and customer experience. 

With a wealth of expertise, Andrew has established himself as a highly regarded keynote speaker, covering various topics, including business, leadership, employee engagement, and customer experience. Before starting his firm, Andrew served as the Manager of Customer Service at the John Lewis Partnership from 2000 to 2008. During his time there, he played a crucial role in developing the brand's customer-focused culture and attitude, significantly impacting the organization. Andrew's expertise lies in fostering positive organizational cultures based on trust and loyalty. He is passionate about helping individuals and organizations find fulfilment, happiness, and a shared purpose. 

Andrew's collaborative approach as a speaker ensures that he tailors his content to meet each client's specific needs, guaranteeing a successful event. Andrew is globally recognized as an expert in customer experience strategy and has advised numerous organizations. His practical solutions and his career stories and experiences provide attendees with actionable insights they can implement in their daily practices. Some of Andrew's speaking topics include consistently delivering differentiated customer experiences, authentic marketing, defining organizational culture through storytelling, and enhancing commercial success through fun at work. Additionally, he addresses topics such as selling through service and relationships, managing complaints to strengthen reputation, and the challenges and future of retail. With his extensive knowledge and engaging speaking style, Andrew McMillan is a sought-after speaker who brings value and expertise to any event.

Why Should You Book Andrew McMillan?

Andrew brings a wealth of experience in enhancing customer and employee experiences, offering actionable insights that can transform your business. His tailored approach ensures that his expertise directly addresses your specific challenges, making every event uniquely beneficial. Booking Andrew means investing in proven strategies that foster a culture of trust, loyalty, and commercial success.

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EY
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MoetHennessy
HSBC
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