Andrew McMillan
Enhance your organization's customer experience strategy and gain actionable insights with Andrew McMillan, speaker, customer experience expert, and founder of Engaging Service.
London, United Kingdom
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With a wealth of expertise, Andrew has established himself as a highly regarded keynote speaker, covering various topics, including business, leadership, employee engagement, and customer experience. Before starting his firm, Andrew served as the Manager of Customer Service at the John Lewis Partnership from 2000 to 2008. During his time there, he played a crucial role in developing the brand's customer-focused culture and attitude, significantly impacting the organization. Andrew's expertise lies in fostering positive organizational cultures based on trust and loyalty. He is passionate about helping individuals and organizations find fulfilment, happiness, and a shared purpose.
Andrew's collaborative approach as a speaker ensures that he tailors his content to meet each client's specific needs, guaranteeing a successful event. Andrew is globally recognized as an expert in customer experience strategy and has advised numerous organizations. His practical solutions and his career stories and experiences provide attendees with actionable insights they can implement in their daily practices. Some of Andrew's speaking topics include consistently delivering differentiated customer experiences, authentic marketing, defining organizational culture through storytelling, and enhancing commercial success through fun at work. Additionally, he addresses topics such as selling through service and relationships, managing complaints to strengthen reputation, and the challenges and future of retail. With his extensive knowledge and engaging speaking style, Andrew McMillan is a sought-after speaker who brings value and expertise to any event.
Topics, Sessions And Talks
This session explores the importance of creating memorable moments for customers and how it can elevate their overall experience. Attendees will learn practical strategies for creating these moments, including personalization, surprise and delight, and emotional connections. By implementing these techniques, businesses can improve customer loyalty and satisfaction, increasing revenue and growth.
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We work with speakers across a variety of fee ranges, giving you the flexibility to choose someone who fits your event's needs. Virtual keynote fees in the UK and Europe typically start at £2,000, while in-person top-tier speakers can reach £25,000. In the US, virtual in-person fees range from $5,000 to over $100,000, depending on the speaker and format, such as after-dinner talks, conference keynotes, Q&As, or podcasts. Comedians generally start at £1,500 or $2,000 for a 20-minute set.
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