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Andrew McMillan
Enhance your organization's customer experience strategy and gain actionable insights with Andrew McMillan, speaker, customer experience expert, and founder of Engaging Service.
Andrew McMillan is the Principal and Founder of Engaging Service, a consultancy firm specializing in employee and customer experience. With a wealth of expertise, Andrew has established himself as a highly regarded keynote speaker, covering various topics, including business, leadership, employee engagement, and customer experience. Before starting his firm, Andrew served as the Manager of Customer Service at the John Lewis Partnership from 2000 to 2008. During his time there, he played a crucial role in developing the brand's customer-focused culture and attitude, significantly impacting the organization. Andrew's expertise lies in fostering positive organizational cultures based on trust and loyalty. He is passionate about helping individuals and organizations find fulfilment, happiness, and a shared purpose. Andrew's collaborative approach as a speaker ensures that he tailors his content to meet each client's specific needs, guaranteeing a successful event. Andrew is globally recognized as an expert in customer experience strategy and has advised numerous organizations. His practical solutions and his career stories and experiences provide attendees with actionable insights they can implement in their daily practices. Some of Andrew's speaking topics include consistently delivering differentiated customer experiences, authentic marketing, defining organizational culture through storytelling, and enhancing commercial success through fun at work. Additionally, he addresses topics such as selling through service and relationships, managing complaints to strengthen reputation, and the challenges and future of retail. With his extensive knowledge and engaging speaking style, Andrew McMillan is a sought-after speaker who brings value and expertise to any event.
Andrew brings a wealth of experience in enhancing customer and employee experiences, offering actionable insights that can transform your business. His tailored approach ensures that his expertise directly addresses your specific challenges, making every event uniquely beneficial. Booking Andrew means investing in proven strategies that foster a culture of trust, loyalty, and commercial success.
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frequently asked questions
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Andrew McMillan draws on career stories and experiences from his time at the John Lewis Partnership and subsequent consultancy work to ground his content in practical, real-world context, tailoring material to each client's specific organisational needs.
Andrew McMillan speaks on customer experience strategy, employee engagement, organisational culture, and the future of retail. He founded Engaging Service following eight years as Manager of Customer Service at the John Lewis Partnership, where he shaped the brand's customer-focused culture.
No. PepTalk adds no booking fee, so you pay the speaker's fee and nothing beyond it. The service, from shortlist through to contracts and event-day logistics, is included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.
Share your event date, audience, format, objectives and budget, and PepTalk sends a hand-picked shortlist within 24 hours. Each suggestion comes with a profile, a fee and a recommendation on the strongest fit. Once you choose, PepTalk handles contracts, travel and logistics through to event day.
The typical fee range is the speaker's standard in-person fee in their home market, shown in their local currency. It moves with format, location, date and session length: virtual sessions and shorter slots usually cost less, while international travel and peak dates cost more. Send your brief to PepTalk and the team will confirm the exact fee in your currency.
Not all of them, and it makes no difference to your booking. PepTalk's network of 15,000+ speakers covers talent the team works with directly alongside speakers represented by agents and agencies worldwide. PepTalk approaches the speaker, negotiates the fee and handles contracting either way.
Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.
