Horst Schulze, a renowned figure in the international hotel industry, is best known as the founder of Ritz-Carlton and Capella Hotels. Born in the Eifel-Moselle region, Schulze's career began with apprenticeships in prestigious international grand hotels like the Savoy in London and the Plaza Athénée in Paris. His dedication and work ethic led him to managerial roles in luxury hotel groups like Hyatt, where he eventually became Vice President. Schulze's commitment to excellence and top-tier service culminated in the establishment of the ultra-luxury hotel group "Capella," catering to the top two percent of business and leisure travelers globally. His influence on the hotel industry was profound, particularly during his tenure as President and COO of Ritz-Carlton, where he shaped the brand's service, appearance, and corporate philosophy. Schulze's emphasis on professional service excellence earned him accolades and recognition, including the hotel industry's "Industry Oscar" for his outstanding contributions. Despite facing health challenges, Schulze's legacy as a visionary hotelier remains a testament to his unwavering pursuit of excellence and dedication to the hospitality industry.
It is one thing to provide service – it is another to be able recognize it. An internal measurement system is an invaluable tool to assess the performance results of your service delivery system. Mr. Schulze shows how to determine appropriate standards and create reliable systems to measure the impact of your service.
Lessons from Horst Schulze, Founder of Ritz-Carlton and Capella Hotels. The audience will delve into the journey of Horst Schulze, from his early days in Europe's grand hotels to redefining luxury hospitality. He emphasizes service excellence and visionary leadership in the hotel industry.
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