James Timpson OBE, CEO of the family-owned Timpson Group, manages over 2,000 UK high-street retail locations, including Timpsons, Snappy Snaps, Max Spielman, and The Watch Lab. Beyond his business role, he chairs the Prison Reform Trust and offers guidance in both private and public sectors.
Alongside his colleague, Will Lankston, MD of Timspon Direct, James' leadership has seen Timpson thrive against the decline of the high street, prioritising employee happiness and customer service.
His book, "The Happy Index," reveals the company's strategy of empowering employees, such as offering free dry-cleaning for job interviewees, birthday leave, and autonomy in store management. James also invests in employee well-being, providing holiday homes and appointing a Director of Happiness, fostering a culture of kindness and trust. His approach to business, focusing on empathy, employee empowerment, and community contribution, offers a model for creating a successful, inclusive company culture.
James's insights into building a future where companies genuinely care for their teams have made him a respected figure advocating for upside-down management and a more compassionate business world.
Want to book James Timpson for your next event?
Email james.timpson@getapeptalk.com, and one of our speaker agents will be in touch within hours to confirm availability and fees.
What topics does James Timpson specialise in?
James Timpson specialises in talking about high-street retail management, employee empowerment, compassionate business practices and more.
What is James Timpson's speaking style like?
James delivers insightful and compassionate leadership, prioritising employee well-being and customer service. His engaging approach fosters a culture of kindness, making him a respected advocate for inclusive business practices. AI summary based on real event feedback.
Does James Timpson offer virtual speaking engagements?
Yes, James Timpson offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.
James Timpson's The Happy Index reveals the secrets of upside-down management and doing the right thing. While it may seem straightforward to CEOs, managers, or directors, traditional top-down approaches often result in countless meetings and hours lost on emails and project approvals. This mindset reduces team members to mere cogs in the machine rather than valued colleagues. The Happy Index provides tools and tactics to help you and your team reevaluate business management. James shares insights from his experience running the family business, demonstrating how an upside-down mindset can enhance both financial success and team well-being. Attendees will learn practical strategies for fostering a happier, more effective workplace.
