James Timpson - Speaker

Speaker, Businessman, Author And Prison Reform Advocate
London
Enhance your employee culture and customer experience through kindness, trust and empathy with James Timpson OBE, speaker, CEO of Timpsons and best-selling author.
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James Timpson | PepTalk Expert Speaker
James Timpson | PepTalk Expert Speaker
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James Timpson | Speaker Biography

CEO of Timpson Group, managing over 2,000 UK retail locations
Advocate for employee happiness, empowerment, and well-being
Author of "The Happy Index," promoting kindness and trust culture

James Timpson OBE, CEO of the family-owned Timpson Group, manages over 2,000 UK high-street retail locations, including Timpsons, Snappy Snaps, Max Spielman, and The Watch Lab. Beyond his business role, he chairs the Prison Reform Trust and offers guidance in both private and public sectors.

Alongside his colleague, Will Lankston, MD of Timspon Direct, James' leadership has seen Timpson thrive against the decline of the high street, prioritising employee happiness and customer service. 

His book, "The Happy Index," reveals the company's strategy of empowering employees, such as offering free dry-cleaning for job interviewees, birthday leave, and autonomy in store management. James also invests in employee well-being, providing holiday homes and appointing a Director of Happiness, fostering a culture of kindness and trust. His approach to business, focusing on empathy, employee empowerment, and community contribution, offers a model for creating a successful, inclusive company culture. 

James's insights into building a future where companies genuinely care for their teams have made him a respected figure advocating for upside-down management and a more compassionate business world. 

Why Should You Book James Timpson?

James Timpson offers your team insights into fostering a thriving workplace through kindness, trust, and empowerment. Learn from a proven leader how to enhance employee happiness, drive business success, and create a compassionate culture that sets your organisation apart in today’s competitive landscape.

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