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William Lankston is the Managing Director of Timpson Direct, where he is responsible for the group vending, web, franchising, B2B businesses, buying teams and more. Will is also a vocL voice and a fellow of RSA. Helping Timpsons to live by their motto of ‘Great Service by Great People’, Will believes firmly in working with an upside-down mindset, with benefits not only for financial success but also for a team’s wellbeing and happiness. If you want to learn how to actively engage your people so they can bring their best selves to work every day, look no further than Will.
Join William Lankston, Managing Director of Timpson Direct, to uncover the secrets of upside-down management and doing the right thing. While it may seem straightforward to CEOs, managers, or directors, traditional top-down approaches often lead to wasted hours in meetings and emails, making team members feel like mere cogs in a machine. The Happy Index offers valuable lessons to help you and your team rethink management strategies. William will share insights on how adopting an upside-down mindset can enhance financial success and improve team well-being and happiness. Attendees will learn practical tools and tactics for effective, people-centered management.
