Belinda Parmar OBE is the Chief Executive Officer of The Empathy Business, pioneering the integration of empathy into corporate structures to drive measurable business performance and cultural transformation.

As a strategic advisor to multinational companies across energy, finance, fashion, government, technology, and pharmaceutical sectors, Belinda has delivered remarkable results. Her work with AGL reduced customer complaints by 20.9% and saved £1.7 million, while her role as Non-Executive Director for the UK Ministry of Defence and recognition as a Young Global Leader for the World Economic Forum underscore her influence.

Belinda's expertise helps organisations navigate the critical balance between technology and humanity. Through her Empathy & AI pilot programmes, she enables businesses to leverage artificial intelligence responsibly while maintaining human connection, addressing the growing challenge of workplace disconnection in an increasingly digital environment. Her approach transforms how companies engage with customers and employees, creating measurable improvements in retention, satisfaction, and profitability.

From Belinda, audiences gain practical tools for embedding empathy into organisational DNA, frameworks for responsible AI implementation that enhance rather than replace human connection, and metrics-based approaches to quantifying the business impact of emotional intelligence initiatives. Book Belinda for insights that blend barrister-trained analytical rigour with proven empathy expertise to create sustainable change in your organisation.