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Bruce Temkin - Speaker

Bruce Temkin | PepTalk Expert Speaker
Bruce Temkin, Speaker| PepTalk
Customer Experience
Customer Loyalty

Bruce Temkin

Navigate complexity and foster a more human-centric approach in your organisation with Bruce Temkin, speaker, "Godfather of CX", change architect, and experience management visionary.
Bruce Temkin | PepTalk Expert Speaker
Customer Experience
Customer Loyalty
Bruce Temkin
Navigate complexity and foster a more human-centric approach in your organisation with Bruce Temkin, speaker, "Godfather of CX", change architect, and experience management visionary.
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Bruce Temkin | PepTalk Expert Speaker
Bruce Temkin | PepTalk Expert Speaker
Bruce Temkin
Florida, United States
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Bruce Temkin | Speaker Biography

About Bruce Temkin

Known as the “Godfather of Customer Experience”
Former Global Head of Qualtrics XM Institute
Co-founder and Chairman Emeritus of the Customer Experience Professionals Association
Bruce Temkin is a change architect who helps organizations navigate ambiguity, complexity, and uncertainty to become more human-centric. Known as the "Godfather of Customer Experience," he is an Experience Management (XM) visionary who has shaped industry mega-trends including the Internet economy, cloud computing, digital transformation, and AI. Bruce's core strength lies in forecasting technology-driven trends, anticipating their impact on humans, and providing clear, actionable advice.

Bruce is currently incubating temkinsight, a new firm focused on "Humanity@Scale." He previously created and led the Qualtrics XM Institute, providing thought leadership and training to help organizations master XM and building a global community of XM professionals. Before that, he was managing partner of Temkin Group, a research and advisory firm that guided global brands in customer-centricity and loyalty building. He co-founded and is chair emeritus of the Customer Experience Professionals Association (CXPA.org) and was a top analyst at Forrester Research.

Bruce is a dynamic keynote speaker renowned for combining deep expertise with an engaging and entertaining style, captivating audiences of all sizes.

Want to book Bruce Temkin for your next event?  

Email bruce.temkin@getapeptalk.com, and one of our speaker agents will be in touch within hours to confirm availability and fees.

What topics does Bruce Temkin specialise in?  

Bruce Temkin specialises in talking about customer experience, experience management, technology-driven trends and more.

What is Bruce Temkin's speaking style like?  

Bruce captivates audiences with his dynamic and engaging delivery, blending deep expertise with entertainment. His presentations inspire organisations to embrace human-centric approaches in navigating complexity and change. __

Does Bruce Temkin offer virtual speaking engagements?  

Yes, Bruce Temkin offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.

Why Should You Book Bruce Temkin?

Book Bruce to inspire your team with his visionary insights on navigating change and enhancing customer experience. His engaging style and deep expertise will empower your organization to embrace complexity, drive innovation, and foster a human-centric culture, ensuring you stay ahead in today’s rapidly evolving landscape.
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