Available to book
Bruce Temkin
Customer Experience
Customer Loyalty
Transform customer experiences with Bruce Temkin, speaker and "Godfather of Customer Experience." Bruce works with organizations to navigate digital transformation, AI implementation, and human-centric design, delivering actionable insights backed by decades of XM leadership and global industry recognition.
Digital Expert
Thought Leader
Business Leader
Bruce Temkin is a change architect who helps organizations navigate ambiguity, complexity, and uncertainty to become more human-centric. Known as the "Godfather of Customer Experience," he is an Experience Management (XM) visionary who has shaped industry mega-trends including the Internet economy, cloud computing, digital transformation, and AI. Bruce's core strength lies in forecasting technology-driven trends, anticipating their impact on humans, and providing clear, actionable advice.
Bruce is currently incubating temkinsight, a new firm focused on "Humanity@Scale." He previously created and led the Qualtrics XM Institute, providing thought leadership and training to help organizations master XM and building a global community of XM professionals. Before that, he was managing partner of Temkin Group, a research and advisory firm that guided global brands in customer-centricity and loyalty building. He co-founded and is chair emeritus of the Customer Experience Professionals Association (CXPA.org) and was a top analyst at Forrester Research.
Bruce is a dynamic keynote speaker renowned for combining deep expertise with an engaging and entertaining style, captivating audiences of all sizes.
Topics, sessions and talks
Experiences are the cornerstone of human interaction – from the products we consume to the services we utilize and the companies we engage with. Some leaders underestimate its significance, yet the strategic management of experience is the key differentiator between success and failure. Those who aspire to lead their industries must become masters of experience design, crafting impactful interactions that resonate with their customers, employees, and partners on an emotional level. Bruce Temkin is here to show you how.
Book Bruce to inspire your team with his visionary insights on navigating change and enhancing customer experience. His engaging style and deep expertise will empower your organization to embrace complexity, drive innovation, and foster a human-centric culture, ensuring you stay ahead in today’s rapidly evolving landscape.
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frequently asked questions
Something we've not covered here?
Email bruce.temkin@getapeptalk.com or call PepTalk on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm Bruce's availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.
Bruce Temkin structures his keynotes around trend forecasting, drawing on his research background to map technology-driven shifts to their human impact and translate these into actionable frameworks for experience design.
Bruce Temkin speaks on experience design, human-centric leadership, and technology-driven transformation. Known as the "Godfather of Customer Experience," he founded the Qualtrics XM Institute and co-founded the Customer Experience Professionals Association, having previously served as a top analyst at Forrester Research.
No. PepTalk adds no booking fee, so you pay the speaker's fee and nothing beyond it. The service, from shortlist through to contracts and event-day logistics, is included. For repeat or multi-event bookings, PepTalk can agree preferential rates with your procurement team.
Share your event date, audience, format, objectives and budget, and PepTalk sends a hand-picked shortlist within 24 hours. Each suggestion comes with a profile, a fee and a recommendation on the strongest fit. Once you choose, PepTalk handles contracts, travel and logistics through to event day.
The typical fee range is the speaker's standard in-person fee in their home market, shown in their local currency. It moves with format, location, date and session length: virtual sessions and shorter slots usually cost less, while international travel and peak dates cost more. Send your brief to PepTalk and the team will confirm the exact fee in your currency.
Not all of them, and it makes no difference to your booking. PepTalk's network of 15,000+ speakers covers talent the team works with directly alongside speakers represented by agents and agencies worldwide. PepTalk approaches the speaker, negotiates the fee and handles contracting either way.
Three to six months ahead is comfortable for most events, and 12 months is better for large conferences, peak-season dates or one specific in-demand speaker. Shorter timelines are workable, and PepTalk regularly fills last-minute and replacement bookings within days. Availability is the constraint, so get in touch as soon as you have a date.
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