Available to book

CX Godfather & XM transformation leader

Bruce Temkin

Customer Experience

Customer Loyalty

Transform customer experiences with Bruce Temkin, speaker and "Godfather of Customer Experience." Bruce works with organizations to navigate digital transformation, AI implementation, and human-centric design, delivering actionable insights backed by decades of XM leadership and global industry recognition.

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Trusted by temkinsight, Qualtrics XM Institute, Temkin Group

Bruce Temkin

Miami, United States

Starting from

$26k–50k

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Book Bruce

Miami, United States

Starting from

$26k–50k

Send an email

loading@getapeptalk.com

Give us a call

+44 203 835 2929

Enquire Bruce Now

Instant quote

•

No upfront fee

•

Vetted speaker

Bruce Temkin's biography

Digital Expert

Thought Leader

Business Leader

At a glance

Known as the “Godfather of Customer Experience”
Former Global Head of Qualtrics XM Institute
Co-founder and Chairman Emeritus of the Customer Experience Professionals Association

Bruce Temkin is a change architect who helps organizations navigate ambiguity, complexity, and uncertainty to become more human-centric. Known as the "Godfather of Customer Experience," he is an Experience Management (XM) visionary who has shaped industry mega-trends including the Internet economy, cloud computing, digital transformation, and AI. Bruce's core strength lies in forecasting technology-driven trends, anticipating their impact on humans, and providing clear, actionable advice. Bruce is currently incubating temkinsight, a new firm focused on "Humanity@Scale." He previously created and led the Qualtrics XM Institute, providing thought leadership and training to help organizations master XM and building a global community of XM professionals. Before that, he was managing partner of Temkin Group, a research and advisory firm that guided global brands in customer-centricity and loyalty building. He co-founded and is chair emeritus of the Customer Experience Professionals Association (CXPA.org) and was a top analyst at Forrester Research. Bruce is a dynamic keynote speaker renowned for combining deep expertise with an engaging and entertaining style, captivating audiences of all sizes.

Topics, sessions and talks

The Power Of Experience

Experiences are the cornerstone of human interaction – from the products we consume to the services we utilize and the companies we engage with. Some leaders underestimate its significance, yet the strategic management of experience is the key differentiator between success and failure. Those who aspire to lead their industries must become masters of experience design, crafting impactful interactions that resonate with their customers, employees, and partners on an emotional level. Bruce Temkin is here to show you how.

Why we recommend booking Bruce

Book Bruce to inspire your team with his visionary insights on navigating change and enhancing customer experience. His engaging style and deep expertise will empower your organization to embrace complexity, drive innovation, and foster a human-centric culture, ensuring you stay ahead in today’s rapidly evolving landscape.

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Trusted by temkinsight, Qualtrics XM Institute, Temkin Group

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What topics does Bruce Temkin specialise in?

Bruce Temkin specialises in discussing customer experience, experience management, technology-driven trends and more.

What is Bruce Temkin's speaking style like?

Bruce delivers clear, actionable insights with an engaging and entertaining style. He simplifies complex topics, captivates audiences, and inspires organisations to embrace human-centric change and future-focused strategies.

How can I book Bruce Temkin for my next event?

Email bruce.temkin@getapeptalk.com or call us on +44 20 3835 2929 (UK) or +1 737 888 5112 (US), and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience. As speaker agents, PepTalk can secure Bruce Temkin for commercial and corporate events, conference keynotes, leadership talks, celebrity brand endorsements & partnerships, personal appearances, and motivational speaking engagements. We can assist with enquiries about Bruce Temkin's speaking fees, availability, and booking process for private business functions, industry conferences, and team events. Please note, for media interviews, autographs, charity appearances, or personal matters, we recommend contacting Bruce Temkin directly.

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Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.

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