Matt Dixon, Speaker | Chief Product & Research Officer, Author

Matt Dixon

Revolutionize your approach to sales and customer service with Matt Dixon, speaker, Chief Product & Research Officer.

Matt Dixon | Speaker Biography

Co-author of "The Challenger Sale" & "The Effortless Experience"

Chief Product & Research Officer at Tethr, specializing in AI

Renowned speaker and Harvard Business Review contributor

Matt Dixon is a renowned expert on sales, customer service, and customer experience. He challenges traditional models and offers a different approach to help businesses win, keep, and grow customers. As the Chief Product & Research Officer at Tethr, an AI and machine learning venture, he is responsible for product management, innovation, and marketing. Matt has authored three best-selling business books, including The Challenger Sale and The Effortless Experience. He frequently contributes to the Harvard Business Review and is a sought-after speaker and advisor to management teams worldwide.

Why Should You Book Matt Dixon?

Matt brings a wealth of knowledge from his groundbreaking work in sales, customer service, and customer experience, challenging conventional wisdom and offering innovative strategies. By booking him, your team will gain insights from his best-selling books and his cutting-edge research at Tethr, empowering you to transform your approach to customer interactions. His engaging speaking style and practical advice make him an invaluable asset for any organization looking to excel in today’s competitive market.

Author

Executive

Featured Sessions

The Jolt Effect: How High Performers Overcome Customer Indecision

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales.

The Challenger Customer: Selling To The Hidden Influencer Who Can Multiply Your Results

The best-selling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.

Mastering The Challenger Sale: Revolutionizing Customer Conversations

Matt Dixon’s first book, The Challenger Sale: Taking Control of the Customer Conversation, was a #1 Amazon and Wall Street Journal bestseller that has been lauded as “the most important advance in selling for many years” (SPIN Selling author Neil Rackham) and “the beginning of a wave that will take over a lot of selling organizations in the next decade” (Business Insider).

The Effortless Experience: Conquering The New Battleground For Customer Loyalty

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?

Featured Projects

Session Feedback

"Matt was the ultimate professional in working with us beforehand to tailor his presentation to fit the context of our customer conference. The presentation itself was provocative, entertaining and was a big hit with our customers." VP ACI worldwide

"Matt was wonderful and so engaging. Our staff still references his presentation and we are so happy to have got some time with him." Transcard

"Matt has a natural and very engaging speaking style. I would recommend him to any company wanting him to train their sales, marketing or product teams on "The Challenge Sale" or the newest research on "The Jolt Effect"." QAD