Steven Van Belleghem
Transform customer experiences with Steven Van Belleghem, speaker and customer experience strategist. Steven works with global businesses to blend digital innovation and human connection, delivering actionable insights as a best-selling author and worldwide authority on customer relations.
Bruges, Belgium
Enquire Now
Send us your event details
.svg){kind=icon}
As a best-selling author and sought-after speaker, Steven captivates audiences worldwide with his insights into the future of customer relations. His books, including "The Offer You Can't Refuse" and "When Digital Becomes Human," have become essential reads for businesses aiming to thrive in a digital age.
Steven's approach emphasizes the importance of long-term customer engagement and social responsibility, making his strategies particularly relevant in today's rapidly evolving market. He offers actionable insights that empower companies to transform their customer interactions from mere transactions to meaningful relationships.
By focusing on empathy and innovation, Steven helps businesses unlock their potential as 'diamonds in the rough,' ready to shine in the competitive landscape.
Book Steven Van Belleghem for your next event and discover how to create customer experiences that not only satisfy but delight, ensuring your business stands out in the modern marketplace.
Topics, Sessions And Talks
In his latest book and keynote, Steven explores how companies can win customers in a world dominated by AI, bots, and automation. As we enter phase 3 of digitalization, he highlights the enormous benefits for customers, including faster-than-real-time service, hyper-personalized offerings, and seamless user interfaces. Steven discusses three key investment areas to achieve the perfect customer experience, leveraging data to enhance interactions, introducing new customer interfaces, and strategies to combat digital commoditization. Attendees will learn how to use cutting-edge technologies to win customer loyalty and augment employee intelligence.
Steven emphasizes the urgent need for a radical transformation in customer relationships. In a world dominated by self-service, big data, and customer automation, integrating online and offline experiences is crucial. Companies risk their future if they fail to embrace digital relationships. However, digital transformation alone isn't enough; customer relations must also evolve on a human level. Key challenges include balancing man and machine, defining the human touch, and maximizing human connections. Steven's renowned narrative, "When Digital Becomes Human," explores combining digital and human elements in customer strategy. Attendees will learn how to navigate this provocative, exciting, and sometimes daunting journey.
Steven Van Belleghem emphasises that having a quality product and good service is merely the baseline for success in today's competitive market. He argues that digital convenience is essential, but not sufficient for winning customer loyalty. To truly stand out, businesses must go beyond convenience and create compelling offers that resonate with customers. Attendees will learn strategies to enhance customer relationships and differentiate their brand in a crowded marketplace.
Steven Van Belleghem highlights a significant paradox in customer experience: while companies aim to delight customers, their execution often falls short. Despite their good intentions, many organisations struggle to translate plans into effective actions, remaining "diamonds in the rough." Drawing from over twelve years of discussions with thousands of CX professionals, Steven emphasises the gap between aspiration and reality in customer experience. Attendees will learn how to bridge this gap and enhance their customer engagement strategies.
Looking for a custom keynote or workshop designed around your company’s goals and culture? The expert will create a tailored, interactive session that aligns with your objectives, values, and strategic priorities. From leadership and innovation to wellbeing and collaboration, each experience is built from the ground up to deliver measurable impact and lasting change.
.svg)
Book
.svg)
.svg)
Frequently Asked Questions
Everything you need to know about booking an expert speaker, facilitator, host or entertainment for your event.
- If you'd like to book one of our expert speakers, email us at hello@peptalk.com, send us a chat message or give us a call, and we’ll help you out.
- We’ll take your event details — topic, audience, budget, date, and location — and create a custom speaker proposal for you within 48 hours.
- If you already have someone in mind, that’s okay too; just let us know their name! Even if they aren't listed publicly on our website, we have a huge network and work with almost everyone.
- Once you've reviewed our speaker propsal and have selected and expert shortlist, we'll double check availability and fees with your chosen expert.
- You're welcome to have a chemistry call with the speaker before making the final decision, too.
- Next, we'll send out contracts to confirm the booking. One of our experienced event producers will liase with both you and the talent on the finer details, and arrange travel if necessary, taking the stress off your plate.
Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.
We do not accommodate requests for birthday messages or any other personal, non-commercial contact with the speakers, comedians or entertainers.
We work with speakers across a variety of fee ranges, giving you the flexibility to choose someone who fits your event's needs. Virtual keynote fees in the UK and Europe typically start at £2,000, while in-person top-tier speakers can reach £25,000. In the US, virtual in-person fees range from $5,000 to over $100,000, depending on the speaker and format, such as after-dinner talks, conference keynotes, Q&As, or podcasts. Comedians generally start at £1,500 or $2,000 for a 20-minute set.
Our goal is to help you find the speaker who best matches your event’s goals and budget. We take the time to understand your event, objectives, and audience to recommend the right fit. The most expensive option isn’t always the best one, and our priority is finding the ideal speaker or expert for your needs; not the highest-priced one.
Reach out for personalised recommendations and detailed information on specific speaker fees. We’re here to offer a tailored service and are always happy to discuss your unique requirements!
There’s no additional cost for our services beyond the speaker fee — simply contact us to find the right speaker for your next business or team event. We can also work with your corporate procurement team to negotiate favourable long-term rates, simply email hello@getapeptalk.com for more information.
Partnering with PepTalk means elevating your events with our curated roster of top motivational speakers, industry experts, delivering punchy keynotes that leave a lasting impact. From talent selection, to contracts and logistics, we handle it all. We have global expert network, with over 3000 speakers from over 33 countries on our line-up.
We also provide a full range of talent, from event hosts and moderators to interviewers and corporate entertainment, ensuring your event’s success from start to finish.
PepTalk workshops are interactive learning experiences for leaders at all levels, blending theory with practical insights from industry experts. These programs, led by experienced facilitators, are designed to drive real mindset changes and equip participants with actionable skills. Workshops can be customised to meet your organisation's specific needs. Explore our workshop examples and contact us today to learn how your team can benefit.
If you notice something that needs attention or have any queries regarding an expert speaker profile, feel free to email us at experts@getapeptalk.com, and we’ll be happy to assist.