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Want to book Steven Van Belleghem for your next event?
Email steven.van.belleghem@getapeptalk.com, and one of our speaker agents will contact you within hours to confirm availability and fees. If you can, please include your budget upfront – it helps us fast-track your request. It’s also helpful to know the date, format (virtual or in-person), location, and a bit about your audience.
Please note: we can only assist with speaking requests. For anything else, we recommend reaching out to Steven Van Belleghem directly.
What topics does Steven Van Belleghem specialise in?
Steven Van Belleghem specialises in talking about customer experience, technology, social responsibility and more.
What is Steven Van Belleghem's speaking style like?
Steven captivates audiences with his visionary insights, blending technology and empathy to transform customer experiences. His engaging style inspires businesses to build meaningful relationships in a digital age. AI summary based on real event feedback.
Does Steven Van Belleghem offer virtual speaking engagements?
Yes, Steven Van Belleghem offers virtual speaker bookings for webinars, online conferences, and remote or distributed team engagements.
In his latest book and keynote, Steven explores how companies can win customers in a world dominated by AI, bots, and automation. As we enter phase 3 of digitalization, he highlights the enormous benefits for customers, including faster-than-real-time service, hyper-personalized offerings, and seamless user interfaces. Steven discusses three key investment areas to achieve the perfect customer experience, leveraging data to enhance interactions, introducing new customer interfaces, and strategies to combat digital commoditization. Attendees will learn how to use cutting-edge technologies to win customer loyalty and augment employee intelligence.
Steven emphasizes the urgent need for a radical transformation in customer relationships. In a world dominated by self-service, big data, and customer automation, integrating online and offline experiences is crucial. Companies risk their future if they fail to embrace digital relationships. However, digital transformation alone isn't enough; customer relations must also evolve on a human level. Key challenges include balancing man and machine, defining the human touch, and maximizing human connections. Steven's renowned narrative, "When Digital Becomes Human," explores combining digital and human elements in customer strategy. Attendees will learn how to navigate this provocative, exciting, and sometimes daunting journey.
Steven Van Belleghem emphasises that having a quality product and good service is merely the baseline for success in today's competitive market. He argues that digital convenience is essential, but not sufficient for winning customer loyalty. To truly stand out, businesses must go beyond convenience and create compelling offers that resonate with customers. Attendees will learn strategies to enhance customer relationships and differentiate their brand in a crowded marketplace.
Steven Van Belleghem highlights a significant paradox in customer experience: while companies aim to delight customers, their execution often falls short. Despite their good intentions, many organisations struggle to translate plans into effective actions, remaining "diamonds in the rough." Drawing from over twelve years of discussions with thousands of CX professionals, Steven emphasises the gap between aspiration and reality in customer experience. Attendees will learn how to bridge this gap and enhance their customer engagement strategies.
Looking for a workshop that perfectly fits your company's unique goals and values? PepTalk can create fully customised expert-led workshops tailored to your objectives, company culture, and strategic ambitions with the expert of your choice. Whether you need to foster innovation, strengthen leadership, or enhance teamwork, these bespoke programs are crafted to deliver impactful results.
